Respect for pre-computer rituals

Péladeau, Pierrot, "Respect pour les rituels pré-informatiques" [Respect for pre-computer rituals]. Direction Informatique, October 2002, p. 19.

Abstract
In general, a new system of transactions involving individuals is inserted into a context of existing practices. Although technical invention may pave the way for social innovation (and vice versa), it can never create a completely new social space. Established practices often interact with proposed new practices. Ignorance of the practices and rituals in use thus produces a significant risk of failure in a new computerized system. The risks are exemplified by case studies in computerized handling of money and telephone communications. because they are solidly rooted in familiar terrain, pre-existing practices may escape notice. Designers and managers would benefit from implementing procedures to identify existing social practices in order to refine their projects' various interactions with these practices.

Entire Text (in French only)